Shipping & Returns

Processing Time

Orders are processed within 3 business days of payment confirmation (Monday–Friday, excluding US federal holidays). You'll receive a shipping confirmation email with tracking as soon as your order ships.

Shipping Methods & Rates

Shipping Carriers

We ship via USPS, UPS, or FedEx depending on package size and your location. Carrier is selected at our discretion to ensure the best delivery experience.

Where We Ship

Currently we ship to all 50 US states. International shipping is not available at this time — please check back or contact us for wholesale inquiries outside the US.

Tracking Your Order

A tracking number will be emailed to you once your order ships. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us.

All Sales Are Final

We stand behind the quality of our products. All sales are final and returns are not generally accepted. Every order is documented and carefully packed so it arrives exactly as described.

Damaged, Incorrect, or Defective Orders

Damaged, incorrect, or defective shipments must be reported within 48 hours of delivery with photos of the package and product. Approved cases are resolved with a replacement, store credit, or refund at Sekiya’s discretion — no need to return the affected item.

Non-Returnable Items

• Used or opened consumable products (oils, soaps), unless required by law
• Items purchased on final sale or with a special discount code
• Wholesale, bulk, private label, and custom orders, unless otherwise agreed in writing

How to File a Claim

1. Contact us through our contact form within 48 hours of delivery with your order number and photos of the issue.
2. We’ll respond within 1 business day.
3. Approved claims are resolved with a replacement, store credit, or refund at our discretion — no return shipping needed for damaged or incorrect items.