Policies
Shipping & Returns
Everything you need to know about how we ship your order and our hassle-free return policy.
Free over $75
3β7 Business Days
Ships from USA
30-Day Returns
π Shipping Information
Processing Time
Orders are processed within 1β2 business days of payment confirmation (MondayβFriday, excluding US federal holidays). You'll receive a shipping confirmation email with tracking as soon as your order ships.
Shipping Methods & Rates
| Method | Delivery | Cost |
|---|---|---|
| Standard Shipping | 3β7 business days | $8.95 |
| Free Shipping | 3β7 business days | FREE on orders $75+ |
Shipping Carriers
We ship via USPS, UPS, or FedEx depending on package size and your location. Carrier is selected at our discretion to ensure the best delivery experience.
Where We Ship
Currently we ship to all 50 US states. International shipping is not available at this time β please check back or contact us for wholesale inquiries outside the US.
Tracking Your Order
A tracking number will be emailed to you once your order ships. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us.
β©οΈ Return Policy
30-Day Satisfaction Guarantee
We stand behind every product we sell. If you're not completely satisfied, you may return unopened, unused items within 30 days of the delivery date for a full refund of the product price.
Eligible Items
- Unopened items in original packaging
- Items received damaged or defective (photos required)
- Items that are significantly different from description
Non-Returnable Items
- Opened oils or soaps (for hygiene and safety reasons)
- Items purchased on final sale or with a special discount code
- Items returned after 30 days
How to Start a Return
- Email us at [email protected] with your order number and reason for return.
- We'll respond within 1 business day with a return authorization and shipping instructions.
- Ship the item back to us (return shipping is at the customer's expense unless the item is defective or we made an error).
- Once received and inspected, your refund will be processed within 5β7 business days to your original payment method.
Damaged in Transit? If your order arrives damaged, please take photos of the package and product and email us within 48 hours of delivery. We'll make it right at no cost to you.
π Quality & Documentation
Every batch of our carrier oils comes with a Certificate of Analysis (COA). COAs are available upon request for all products. For wholesale customers, full documentation including Safety Data Sheets (SDS) is provided automatically. Inquire about wholesale β
Still have questions about shipping or returns?
Contact Us