Returns & Refund Policy

All Sales Are Final

We stand behind the quality of our products. All sales are final and returns are not generally accepted. Every order is documented and carefully packed so it arrives exactly as described.

Eligible Claims

Report any of the following within 48 hours of delivery with photos of the product and the packaging:

• The item arrived damaged or leaking
• The item is defective
• The wrong item was shipped
• The order was incomplete or had a fulfillment error

Non-Returnable Items

• Used or opened consumable products (oils, soaps, smudge sticks), unless required by law
• Change-of-mind or personal-preference returns
• Items purchased on final sale or with a special discount code
• Wholesale, bulk, private label, and custom orders, unless otherwise agreed in writing
• Issues reported more than 48 hours after delivery

Soap & Oil Hygiene Rule

For hygiene and safety reasons, opened or used soaps and oils cannot be returned or refunded. This is part of the all-sales-final policy above, not an exception to it.

Damaged, defective, or incorrect items are always reviewed separately and are never affected by the hygiene rule. Report them within 48 hours of delivery with photos and we will arrange a replacement, store credit or refund.

The full policy, including the soap acknowledgment you confirm at checkout, is published on our Returns & Refunds policy page.

How to File a Claim

1. Contact us through our contact form within 48 hours of delivery
2. Include your order number and clear photos of the product, packaging, and shipping box
3. We will respond within 1 business day
4. Approved claims are resolved with a replacement, store credit, or refund at our discretion — no return shipping needed for damaged or incorrect items

Refunds

Once a claim is approved, refunds are issued to the original payment method. Processing times vary with your payment provider or bank. Where a physical return is requested by us, the refund is processed after we receive and inspect the item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours with photos. We will arrange a replacement or full refund at no additional cost.

Returns (Quick Answers)