Returns & Refund Policy

Return Window

We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original condition.

Eligible Items

• Unopened, sealed products in original packaging
• Items that arrived damaged or defective (contact us within 48 hours)
• Wrong item received

Non-Returnable Items

• Opened or used products (soaps, oils, smudge sticks)
• Items returned after 14 days

Soap Hygiene & Return Policy

For hygiene and safety reasons, opened or used soap (including Aleppo soap and olive oil soap) cannot be returned or refunded for change-of-mind or personal-preference reasons.

• Unopened and unused soap in its original condition may be returned within the 14-day window with prior authorization — contact us first and we will confirm the return address.
• Damaged, defective, or incorrect items are always reviewed separately and are never affected by the hygiene rule. If your soap arrives damaged, defective, or not what you ordered, contact us — where possible within 48 hours of delivery — with photos, and we will arrange a replacement or refund in line with this policy and applicable consumer law.

At checkout you will be asked to confirm you understand this policy before purchasing soap products (policy reference: SOAP_RETURN_POLICY_US_V1_2026-07-30).

How to Request a Return

1. Email us via our contact page
2. Include your order number and reason for return
3. We will provide a return shipping address
4. Ship the item back with tracking

Refunds

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours with photos. We will arrange a replacement or full refund at no additional cost.

Returns (Quick Answers)