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Sekiya Sourcing

Returns & Refunds Policy

Last updated: September 5, 2026

At Sekiya Sourcing, we want every order to arrive safely and correctly. Because our products include oils, soaps, and personal-care related goods, we do not accept general returns for opened, used, or customer-remorse orders.

Returns are accepted only for damaged, defective, or incorrect items.

Damaged, Incorrect, or Missing Items — 48-Hour Claims

If your order arrives damaged, leaking, incorrect, or with items missing, please report it within 48 hours of delivery with photos of both the product and the packaging. Approved claims are resolved with a replacement, store credit, or refund — you do not need to return the damaged item unless we ask. All sales are final, so this 48-hour claim window is the only route to a replacement or refund.

Eligible Return or Refund Cases

  • The item arrived damaged.
  • The item is defective.
  • The wrong item was shipped.
  • The order was incomplete or had a fulfillment error.

How to Report an Issue

Customers must contact us within 48 hours of delivery to report an issue. Please include:

  • Order number
  • Customer name
  • Clear photos of the product, packaging, and shipping box
  • A short description of the issue

Resolution Options

After reviewing the claim, Sekiya Sourcing may offer one of the following:

  • Replacement
  • Refund
  • Store credit
  • Partial refund, when appropriate

What We Do Not Accept

We do not accept returns or refunds for:

  • Opened or used products
  • Products returned due to change of mind
  • Products damaged after delivery
  • Orders with incorrect shipping information provided by the customer
  • Items reported after the 48-hour claim window

Soap & Oil Hygiene Rule

For hygiene and safety reasons, opened or used soaps and oils (including Aleppo soap and olive oil soap) cannot be returned or refunded. There is no change-of-mind return for these products.

Damaged, defective, or incorrect items are always reviewed separately and are never affected by the hygiene rule — report them within 48 hours of delivery with photos.

Before buying a soap product you are asked at checkout to confirm you understand this rule (policy reference: SOAP_RETURN_POLICY_US_V2_2026-09-06). Your confirmation is recorded with the order.

Return Shipping

If the issue was caused by our fulfillment error, damaged shipment, defective item, or incorrect item, we will provide return instructions. In some cases, a physical return may not be required if clear photos are provided.

Refund Timing

Approved refunds are processed to the original payment method. Processing times may vary depending on the payment provider or bank.

Contact

For return or refund requests, please contact us through our contact page.